Shipping, Delivery and Inventory Transparency Policy

Last Updated: October 30, 2026

At Dear Louie Hub - NG, we are committed to providing a convenient and transparent shopping experience for pet owners. This policy explains where we ship, how our products are sourced and fulfilled, how deliveries are handled, and the terms that apply to orders placed through our online store.

1. Inventory Ownership and Dropshipping Disclosure

Dear Louie Hub operates using a third-party dropshipping model and does not claim to own or physically hold all the inventory displayed on our website.

We work with FFORDER, a third-party dropshipping supplier and fulfilment partner integrated with our Shopify store, to source and fulfil customer orders.

Our products are offered for sale through the Dear Louie Hub website. When a customer places an order, the order information becomes available through our Shopify store and the FFORDER platform. We then review and process the order for fulfilment through FFORDER.

FFORDER's fulfilment team handles the relevant product preparation, dispatch, and shipping arrangements for processed orders.

Our fulfilment process works as follows:

  1. Customer places an order: The customer selects products and completes their purchase through the Dear Louie Hub Shopify store.

  2. Order appears in our systems: The order information becomes available in Shopify and on the FFORDER platform.

  3. Order processing: We review and process the order through our fulfilment workflow.

  4. Supplier fulfilment: FFORDER handles the relevant fulfilment and shipping arrangements for the processed order.

  5. Dispatch and tracking: Once the order has been dispatched, tracking information is provided when supported by the shipping method and destination.

  6. Delivery: The shipment is transported to the customer's delivery address using the available shipping service.

We also have access to a dedicated FFORDER support representative who can assist us with product enquiries, order processing, fulfilment issues, and shipping concerns when necessary.

Although FFORDER assists with product fulfilment and shipping, Dear Louie Hub manages the customer relationship and remains the point of contact for customers who need assistance with their orders.

We are committed to being transparent about our business model and how customer orders are fulfilled.

2. Shipping Destinations

Dear Louie Hub serves customers in international markets where our products and shipping services are available.

Our primary shipping destinations include:

  • United States

  • United Kingdom

  • European countries

  • Nigeria

We may also ship to other international destinations where fulfilment and delivery services are available.

Shipping availability depends on the destination, product, and available shipping method. Customers can confirm whether delivery is available to their location by checking the shipping options at checkout.

We work with FFORDER to access international shipping services and provide suitable delivery options for eligible orders.

3. Order Processing and Fulfilment Arrangements

Dear Louie Hub operates using a third-party dropshipping model. We work with FFORDER, a dropshipping supplier and fulfilment partner integrated with our Shopify store. We do not claim to own or physically hold all the inventory displayed on our website.

When a customer places an order, the order information becomes available through our Shopify store and the FFORDER platform. We carefully review and process the order through our fulfilment workflow.

Orders are scheduled for shipment on the next business day following order processing, subject to product availability and the fulfilment partner's operational requirements. Once the order has been processed, FFORDER's fulfilment team handles the relevant product preparation, dispatch, and shipping arrangements.

Our fulfilment process follows these steps:

  1. Order placement: The customer completes a purchase through the Dear Louie Hub website.

  2. Order processing: The order becomes available in Shopify and FFORDER for review and processing.

  3. Fulfilment: We process the order through our fulfilment workflow, and FFORDER handles the relevant fulfilment arrangements.

  4. Shipment: Orders are scheduled to ship on the next business day following processing, subject to product availability and operational circumstances.

  5. Tracking: A tracking number is provided when supported by the shipping method and destination.

  6. Delivery: The order is shipped to the customer's delivery address using the available shipping service.

We also have access to a dedicated FFORDER support representative who can assist with product enquiries, order processing, and fulfilment or shipping issues.

Although FFORDER handles the relevant fulfilment and shipping arrangements, Dear Louie Hub remains the customer's point of contact for questions and assistance relating to orders placed through our website.

4. Shipping and Delivery Timelines

Dear Louie Hub aims to provide customers with a straightforward and reliable delivery experience.

Order Dispatch: Orders are scheduled to be shipped on the next business day following processing, subject to product availability and fulfilment requirements.

Estimated Delivery Time: Orders are expected to arrive within 7–10 business days after shipment.

Delivery times may vary depending on the destination country, shipping method, customs clearance, and carrier operations. The stated delivery timeframe is an estimate rather than an unconditional guarantee, as circumstances outside our control may occasionally affect transit times.

Business days exclude weekends and applicable public holidays. Order processing, dispatch, and delivery may be affected by public holidays, supplier operations, customs procedures, or other exceptional circumstances.

We work with FFORDER to coordinate fulfilment and international shipping to our supported destinations, including the United States, United Kingdom, European countries, and Nigeria.

5. Order Tracking

Once an order has been dispatched, tracking information will be provided when supported by the selected shipping method and destination.

Customers can use the tracking number to monitor their shipment's progress. Please allow time for tracking information to become active and update after dispatch.

If your tracking information is unavailable or your order appears delayed beyond the estimated delivery timeframe, please contact us at support.dearlouie@gmail.com. We will review the available information and coordinate with our fulfilment partner when necessary.

6. Order Tracking

We aim to provide shipment tracking for orders where the selected shipping method and destination support tracking.

When tracking is available, a tracking number is provided following dispatch. Tracking details may be made available through our order management systems and communicated to customers through the applicable order notification process.

Customers can use the tracking information provided to monitor the progress of their shipments.

Please note that tracking information may take time to become active or update after dispatch. The frequency and availability of tracking updates depend on the shipping service and destination.

If you experience difficulties accessing tracking information or believe your order has been delayed, please contact us at support.dearlouie@gmail.com.

7. International Shipping, Customs and Import Charges

International orders may be subject to customs duties, import taxes, customs clearance procedures, and other charges imposed by the destination country.

These charges vary according to local laws and regulations.

Unless such charges are collected at checkout, expressly stated otherwise, or required by applicable law, customers are responsible for applicable import duties, taxes, and other destination-related charges.

Customs inspections and clearance procedures may affect delivery times. Dear Louie Hub cannot control the processing times of customs authorities.

Customers are encouraged to familiarise themselves with the import requirements that may apply to their country before placing an order.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please verify your name, street address, city, postal code, country, and any other required delivery details before completing checkout.

If you notice an error, contact us as soon as possible at support.dearlouie@gmail.com.

We will make reasonable efforts to assist with address corrections before dispatch. However, we cannot guarantee that changes will be possible after an order has entered fulfilment or shipping.

Incorrect or incomplete address information may result in delivery delays, unsuccessful delivery, or additional shipping costs.

9. Lost, Damaged or Delayed Orders

If your order appears to be lost, arrives damaged, or experiences an unusual delivery delay, please contact us at support.dearlouie@gmail.com.

Please include your order number, tracking number where available, and a description of the issue. For damaged products, photographs of the item and its packaging may help us investigate the matter.

We will review the information available, contact FFORDER or the relevant shipping provider where necessary, and work with you to determine the appropriate next steps.

Any replacement, refund, or other resolution will be handled in accordance with our applicable policies and consumer protection obligations.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support.dearlouie@gmail.com.

We will check whether the requested change or cancellation can be accommodated.

Because orders may enter fulfilment shortly after purchase, we cannot guarantee that changes or cancellations will be possible once processing has begun. Orders that have already been dispatched generally cannot be cancelled through the shipping process.

Where a cancellation or refund is approved, it will be handled in accordance with our applicable refund policy and payment provider procedures.

Nothing in this section limits any rights available to customers under applicable law.

11. Customer Support

Dear Louie Hub remains your point of contact for questions or concerns relating to orders placed through our website.

If you need assistance with order processing, tracking information, shipping delays, damaged products, or other fulfilment issues, please contact us.

Email: support.dearlouie@gmail.com

Where necessary, we will coordinate with our fulfilment partner to investigate the matter and provide appropriate assistance.

12. Contact Information

For questions about this policy or assistance with an order, please contact:

Business Name: Dear Louie Hub - NG
Email: support.dearlouie@gmail.com

We appreciate your trust in Dear Louie Hub and thank you for allowing us to be part of your pet's journey.